All warranty repairs must be accompanied by a copy or your warranty paper.
Time Machine® tattoo machines carry a limited lifetime warranty against manufacturing defects (except for springs, capacitor and contact screw). This limited warranty is transferable if a sale or transfer of the tattoo machine is registered with Time Machine® within 30 (thirty) days of the transfer of ownership and the tattoo machine is returned to Time Machine® for inspection and tuning within 90 (ninety) days of the transfer.
This limited warranty is offered on Time Machine® tattoo machines sold by Time Machine ® or its registered distributors. A new warranty will be issued in the event of the sale or transfer of ownership of the tattoo machine, subject to the limitations listed above.
Within the warranty period, your tattoo machine must be repaired by Time Machine® only.
Time Machine® will not provide any warranty service:
if there was damage while in the possession of the consumer not resulting from a defect in manufacturing;
if there was damage caused by tampering with, removing, replacing covered parts or by other than normal use.
if repaired by anyone other than Time Machine® .
DISCLAIMS LIABILITY FOR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY, INCLUDING WARRANTY OF MERCHANTABILITY, WITH RESPECT TO THIS TATTOO MACHINE.
Time Machine® LIMITS THE DURATION OF ANY IMPLIED WARRANTY, INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY TO THE LIFETIME OF THE PURCHASER.
Need your machine repaired?
Send your machines c/o:
Time Machine, Inc.
5493 Franklin Rd. SW
Roanoke, VA 24014
Be sure to include:
-Name, Address, Telephone #, and Email Address.
-Detailed information on what you would like done to your machine i.e. tune-up, reset it as a liner/shader, stating the nature of the issue you're experiencing, etc.
-A legible copy of your Certificate of Authenticity (if you have one)
You will be responsible for the following charges:
$15 per half-hour of labor
**The amount of work that is requested/needs to be done to the machine will determine the length of time required to get it back to it's original running condition.**
Prices of parts vary
Price varies by location, preferred shipping method, and package weight
**We will call you before we start any work to give you an estimate on the repair price. All shipping costs will be determined by customer service, not the machinist.**
**Any repairs left in our possession for 30 days or more will be charged a 10% stocking fee!**
In order to transfer a warranty to the new owner, we require the following:
-Bill of Sale (verifying the legitimate release of the machine from previous owner to the new owner)
-Certificate of Authenticity (if available)
-Contact information for the previous owner so that we can locate them in our system to verify they are the original owner.
-Phone Number that they would have associated with their account.
Once that information has been verified, we can relinquish the warranty to the new owner.
If a new certificate is requested after the above information is received, we will mail you a new copy of your certificate at that time.