FAQ

 
Do you provide International delivery?

Yes, we do!

 

Issues with shipping prices?

Please contact us so that we may verify if the shipping cost that you were quoted is accurate. If there is a discrepancy, our representatives can take your order over the phone with the proper shipping price.

 

Issue with your order?

Contact us by phone or email

 

Issues with our website?
Any issues at all should be reported to one of our representatives. They will be able to address the problem and also take your order at the same time.

 

How do I track my order?

Providing an email address at the time you place your order, will ensure you receive your tracking information as soon as it becomes available. 

If you haven't received your tracking number, contact us and we'll provide you that information immediately.

 
What are your delivery options?

We deliver through UPS and USPS. The prices quoted during checkout are for UPS ONLY! To determine USPS pricing, please call us to place your order.

 

Can I pick my order up?

Yes, we do allow local customers (VA, WV, & NC) to pick up their order. You should be able to select the pickup option from the cart (if paying with Paypal or Credit Card), however you will need to call to arrange pickup. 

 

If you are trying to pay with cash for a pick-up, you will need to call to place the order.

 

What warranty comes with your machines? 
You can find our warranty information by clicking here.
 
refund policy
ALL SALES ARE FINAL!
If there's an issue with your machine, please call our office. Our representatives will be happy to assist you with your issue. Click here for the phone number.
 
PRivacy Policy

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

 

The Information We Collect:

This notice applies to all information collected or submitted on the Time Machine ® web site. On some pages, you can order products, make requests, and ask to receive materials.

 

The types of personal information collected at these pages are:

-Name
-Studio name
-Studio address
-Home address
-Email address
-Home phone number
-Studio phone number
-Credit/Debit Card Information

 

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address.

 

In this circumstance, the types of personal information collected are:

-Name
-Address
-Phone Number

 

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. 
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

 

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. 
 

You can fill out a request form on our web site if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our web site will not be used for this purpose unless you fill out the request form.

 

We use non-identifying and aggregate information to better design our web site.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

 

Our Commitment To Data Security:

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

 

Our Commitment To Children's Privacy:

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our web site from those we actually know are under 13, and no part of our web site is structured to attract anyone under 13.

 

How You Can Access Or Correct Your Information:

You can access all your personally identifiable information that we collect online and maintain by sending us a request by email at sales@atimemachine.com or by fax at (540)774-6081.We use this procedure to better safeguard your information.

 

If you identify any factual errors, you can correct those errors in your personally identifiable information by sending us a request that credibly shows error. In addition you may, at any later time review or update the personal information we have collected from you online by the methods we have listed above.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

Contact Us

5493 Franklin Road SW

Roanoke, VA 24014

540-772-0962 

sales@atimemachine.com

DFowler.TimeMachineInc@gmail.com

 

Hours

Mon - Thurs: 12 - 9pm EST

Fri, Sat, & Sun: Closed

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